Complaints Procedure

I NEED ADVICE aim to provide the best customer experience we can. If you are not happy with the service you have received or with the information on the website, please get in touch by the below method and we can aim to resolve your complaint as quickly as possible:

Via email – Info@ineedadvice.co.uk

In your complaint, please provide the following information in order to enable us to direct your complaint to the appropriate person.

Name, Contact Number and Address
A description of your complaint, including details of the person(s) involved
Your expected outcome of how you would like us to resolve your complaint

We aim to resolve your complaint straight away, however, it can take us some time to investigate your complaint in order to find out how you feel things went wrong. Therefore, we aim to reply to your complaint within 5 days or receipt. This may be in a letter or email. We aim to fully resolve any complaints received within 4 weeks.

If you are complaining about a mortgage adviser or advice you have received:

I NEED ADVICE accepts no responsibility for advice or services provided by any third parties, but if you have a compliant about one of the mortgage advisers we pass you to, we want to know.

We want to ensure our visitors are treated fairly by third parties we recommend, however we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the regulator and financial ombudsman.

FIND AN EXPERT MORTGAGE ADVISOR TODAY!

Because we know mortgages can be complicated if you go it alone.

GET ADVICE NOW

Why match with a mortgage advisOr?

They are experienced, which can boost your chances of being approved.

They can guide you through the whole mortgage process.

They are able to access the whole market, including broker exclusive products.

Get Advice

Our matching service is free and there is no obligation to proceed with the advice.

By completing this form you agree to be contacted about your mortgage enquiry.

AS SEEN IN

How does I NEED ADVICE work?

Fill out our quick form so we can match you with the perfect broker. It only takes a few minutes and won’t impact your credit score.

We will match you to an expert mortgage advisor who can help you in your situation.

An expert mortgage advisor will be in touch to guide you through every step of the process.

WHAT OUR CUSTOMERS ARE SAYING

“We struggled to make sense of the products available to us in the market on our own. Being put in touch with someone who could understand our circumstances was a huge help. Highly recommended.”

Wayne – Alton

“I was really happy with the mortgage advisor I was matched with. He was very helpful and explained things clearly.”

Tom – Woking

“The person I spoke to got in touch quickly and was able to work out an option for me which I didn’t think I had. Recommended.”

Scott – Selkirk

“My mortgage broker has been really helpful, always responsive, recommended.”

Alastair – Weybridge

“Really useful service, very knowledgeable broker, clearly explained my options”

Charlotte – Addlestone

“Received a call back very quickly from friendly advisor who explained my options… very happy with service.”

Shannon – Leatherhead

FREQUENTLY ASKED QUESTIONS

What is a mortgage?

A mortgage is a loan that is used to purchase a home. The loan is secured by the home, and the borrower makes payments on the loan over time.

How much can I borrow mortgage?

The amount you can borrow for a mortgage will depend on a number of factors, including your income, your debt-to-income ratio, your credit score, your deposit amount and the value of the home you are purchasing.

How do mortgages work?

A mortgage is a loan that is used to purchase a property. The loan is secured against the property, which means that if you do not upkeep your repayments, the lender can recall the loan and take repossession of the property.

How to get a mortgage?

To get a mortgage, you’ll need to prove to a lender that you’re a good candidate for a loan. This will involve providing documentation of your income, employment history, and assets. A mortgage broker may be best suited to help you.

What is a mortgage in principle?

A mortgage in principle is a document that states that a lender is willing to give you a mortgage up to a certain amount, based on your financial information (subject to full underwriting). It involves a credit check and expires after a period. Estate agents often ask for this when you make an offer on a property to demonstrate you are proceedable.

Does a mortgage in principle affect your credit score?

This depends on the lender and whether they complete a hard or soft footprint on your credit file. A mortgage broker will be able to confirm this prior to applying.

How long does a mortgage application take?

A mortgage application can take anywhere from a few days to a few weeks. The amount of time it takes depends on the lender, your situation, and the type of mortgage being applied for.

What is a mortgage advisor?

A mortgage advisor is a professional who helps people get mortgages, or loans to buy property. They work with both the borrower and the lender to find the best possible mortgage deal, and then help the borrower through the application process.

How does our broker-matching service work?

Our mortgage broker-matching service is free for you to use. We will pair you up with a qualified advisor for your needs and circumstances and set up a free consultation between you and them. There will be no obligation to take things further and your credit report won’t be affected.

What does a mortgage advisor do?

A mortgage advisor is a professional who can assist you with securing a mortgage. They will provide you with advice on which product to choose, help you to find the most suitable mortgage lender and assist you with the application process.

When should you speak to a mortgage broker?

A mortgage broker should be contacted as soon as you are ready to start the home-buying process or approaching the time to remortgage.

What should I know before speaking to a mortgage advisor?

If you are thinking about speaking with a mortgage advisor, it is important to know what you need. This includes knowing what type of home you are looking to purchase, your credit score, your income and your employment history. It is also important to have an idea of what type of mortgage you are looking for, as this will help the advisor understand your needs and find the best options for you.

What to ask a mortgage broker?

When speaking to a mortgage broker, you should ask questions such as:

What is the best mortgage for my situation?
What are the current interest rates?
What are the fees associated with this mortgage?
What is the term of the mortgage?
What is the minimum deposit required?
What is the maximum amount I can borrow?
What is the monthly payment?
What is the early repayment charge?

How do mortgage brokers get paid?

Mortgage brokers are typically paid either a flat fee or a percentage fee for each loan they originate. Some brokers may also receive a fee from the lender.

Can mortgage brokers get you a bigger mortgage?

Mortgage brokers can often get you a bigger mortgage than you could get on your own, because they have access to a larger pool of lenders and are more likely to know which lender can offer the most in your situation.

Is a mortgage broker better than a bank?

Some people prefer working with mortgage brokers because they offer more personalised service and may have access to a wider range of mortgage products. Some people prefer dealing directly with their bank however you are limited to just their products and criteria.

Who are the mortgage lenders in the UK?

There are over 100 mortgage lenders in the UK. Below is a list of some of these lenders.

Accord Mortgages
Ahli United Bank
Aldermore Bank
Arbuthnot Latham
Bank of China
Bank of Ireland
Barclays
Bath Building Society
Beverley Building Society
Bluestone
BM Solutions
Brown Shipley Private Bank
Buckinghamshire Building Society
Cambridge Building Society
Central Trust
Chorley BS
CHL Mortgages
Clydesdale Bank plc
Coutts & Co
Coventry Building Society
Cumberland Building Society
Cynergy Bank
Darlington Building Society
Digital Mortgages
Dudley Building Society
Earl Shilton Building Society
Ecology Building Society
EFG Private Bank Limited
Fairbairn Private Bank
Family Building Society
Fleet Mortgages
Foundation Home Loans
Furness
Godiva Mortgages
Halifax PLC
Handelsbanken
Hanley Economic
Harpenden Building Society
Hinckley & Rugby Building Society
Hodge Lifetime
HSBC
HSBC (Private Bank)
InterBay Commercial
Investec Bank ( Channel Islands)
Investec Specialist Bank
Kensington
Kent Reliance
Keystone
Kleinwort Hambros
Landbay
Leeds Building Society
Leek United Building Society
LendInvest
Livemore Capital
Loughborough Building Society
Mansfield Building Society
Market Harborough
Marsden Building Society
Melton Mowbray
Metro Bank
Molo Finance
Monmouthshire Building Society
MPowered Mortgages
Nationwide Building Society
NatWest
Natwest International
Ned Bank
Newbury Building Society
Newcastle Direct
Nottingham Building Society
Paragon Mortgages
Penrith Building Society
Pepper Homeloans
Platform Home Loans
Post Office Mortgages
Precise Mortgages
Principality
Saffron Building Society
Santander
Scottish BS
Scottish Widows Bank PLC
Shawbrook Bank
Shepshed Building Society
Skipton Building Society
Stafford Railway BS
State Bank of India
Suffolk Building Society
Swansea Building Society
Teachers BS
The Mortgage Lender
The Mortgage Works
Tipton & Coseley
Together
TSB
UBS Private Bank
Vernon BS
Vida Homeloans
Virgin Money
Weatherbys Private Bank
West Bromwich Building Society
Zephyr Homeloans

Aren’t mortgage brokers all the same?

Mortgage brokers are not all the same. The mortgage brokers we work with have different specialties such as buy-to-let investments, self-employed customers, and bad credit mortgages.

Is it cheaper to use a mortgage broker?

A mortgage broker can save you money by shopping around for the best mortgage rate, but you may have to pay the broker’s fees.

What is a buy to let mortgage?

A buy to let mortgage is a mortgage that is specifically for people who are looking to purchase a property in order to rent it out. These mortgages typically have higher interest rates and require a larger deposit than a regular mortgage.

Is it worth getting a mortgage advisor?

It is important to seek independent advice when applying for a mortgage, as this can often lead to getting a much better value deal. This could save you a significant amount of money over the course of the mortgage.

If I match with advisors through I NEED ADVICE, where are the advisors located?

The advisers that you are matched with through I NEED ADVICE are telephone based advisors so could be anywhere in the UK.

When I match with mortgage Advisors through I NEED ADVICE, are the mortgage Advisors qualified?

Yes, we only match you with mortgage Advisors that are qualified and holding the correct permissions.

Would I have to spend money find out my mortgage options?

No, a mortgage advisor that we match you with will be able to tell you what your options are before any money is spent paying the mortgage advisor for chargeable work.

Will a mortgage advisor that I match with through I NEED ADVICE, definitely be able to help us?

Whether a mortgage advisor can help you is down to your individual situation, but they will try their best to assist you.

Is the matching service through I NEED ADVICE, free of charge?

I NEED ADVICE do not charge you for matching you with a mortgage advisor. Your mortgage adviser would disclose any fees payable for your transaction should you go ahead.

Does I NEED ADVICE work with advisors that can arrange home insurance?

If you need advice about home insurance, we can match you with an advisor that can give this to you.

I have adverse credit, can you help?

If you have adverse credit, I NEED ADVICE can match you with a mortgage advisor that specialises in bad credit mortgages in order to help you.

I need general financial advice, can you match me with a financial advisor?

If you need general financial advice, we will be able to match you with a financial advisor that can tell you your options.

I don’t plan to buy at the moment but would like to know what I can afford in the future, could you still offer guidance?

We can match you with a mortgage advisor that can give you the guidance that you need so you know what options are available to you in the future.

Can the mortgage advisors that I match with, communicate through Team meetings or Zoom meetings?

If you feel that you would prefer a Team meeting or Zoom meeting, we can match you with a mortgage advisor that can accommodate this.

What tools do mortgage advisors have access to?

Mortgage advisors have access to various tools in order to help you. These tools consist of affordability calculators, mortgage sourcing systems, and mortgage criteria systems.

How do I find out my credit profile?

You can learn more about your credit profile and credit score by going to check my file.

I need advice about wealth planning, can I NEED ADVICE match me with a financial advisor that can help?

I NEED ADVICE can match you with an advisor specialising in wealth planning to give you your options.

If I go ahead with a mortgage advisor that I match with through I NEED ADVICE, what is the cost?

The cost will depend on the situation however your adviser will advise the cost in advance before you incur any fees.